1. Overview
TradeMind is a subscription to a software service (trade journal, analytics dashboard and AI coach Max). This policy explains when you can get a refund and how to request one.
Payments and refunds are processed by Paddle, our payment provider and Merchant of Record (see the final section). Any refund is always returned to the original payment method.
2. 7-day free trial
Every new account starts with a 7-day free Pro trial. No card is needed and nothing is charged.
After the 7 days you drop back to the free tier automatically. You only pay once you start a Pro subscription yourself.
3. 14-day money-back guarantee
If you are not satisfied after upgrading to Pro, we refund your first Pro payment in full when you request it within 14 days of that payment. No questions asked.
The guarantee applies per account and is meant for genuine use, not for repeated buy-and-refund cycles. We may decline a refund in cases of clear abuse.
4. Cancelling your subscription
You can cancel at any time from your account settings or the Paddle customer portal. Cancellation takes effect at the end of the current billing period.
You keep access until the end of that period. After the 14-day guarantee window has passed, already-paid amounts for current or past periods are not refunded on a pro-rata basis, unless required by law.
5. Right of withdrawal (EU consumers)
As a consumer in the European Union, you have in principle 14 days to withdraw after purchase. For digital services delivered immediately, this right lapses once performance begins, provided you expressly agreed at checkout and acknowledged that you lose your right of withdrawal.
Our 14-day money-back guarantee above is offered voluntarily, on top of your statutory rights. The guarantee never removes a right that the law grants you mandatorily.
6. Incorrect or duplicate charges
A duplicate charge, a charge after a valid cancellation, or any other clear billing error is always refunded in full, regardless of the time window. Just let us know.
7. Requesting a refund
Request a refund in one of these ways:
- through the Paddle customer portal at paddle.net (use your purchase receipt or email address);
- or email support@trademind.online with your account email and the reason.
We handle every request within 5 business days. Approved refunds typically appear within 5 to 10 business days, depending on your bank or card issuer.
8. Payments via Paddle (Merchant of Record)
Your purchase from TradeMind is processed by Paddle.com Market Limited, acting as Merchant of Record. This means Paddle is the seller that charges you, remits VAT and manages the transaction. A Paddle reference appears on your statement.
Refunds are issued by Paddle in line with this policy. Paddle's additional buyer terms continue to apply to the transaction.